Man calls from a familiar place

I work for a very large insurance company as a Quality Analyst for the service center. You know when you call whatever 800 number and ask to speak to a live representative? I listen to those phone calls all day long and make sure those representatives are doing the right thing. Our service center services insurance policies from all 50 states in the United States. We take over 2,000 calls a day total. One of the departments I quality check sits at about 800 calls per day and I have to listen to 25 of those per month for my quota which I pull at random. These calls come in from all areas of the country at random. On one particular day I pulled a random call from a weeks worth of phone calls so we're talking about 4,000 calls to choose from. A man called into our service center to discuss his invoice. The representative asked for his address to confirm we were sending the invoices to his home and when I looked at his profile my jaw dropped. This man was living in my fathers childhood home. A place I had visited many times as a kid and where the last memory of my grandmother is. I was shocked and needless to say went out and played the lottery that night.