The Hotel industry is un-predictable at the best of times....

Just watched a program on coincidence on BBC4 and it inspired me to share something that happened to me recently! I'll try to explain it is well as I can.... I work on the reception desk of a hotel. This hotel is called the 'Royal Hotel' in Oban and it is owned by a company called 'Strathmore Hotels'. (They have another 6 hotels in the company) I had just started work at 2pm and was going through the arrivals due to come in. I had noticed the name 'Mr Hume' amongst my arrivals. Knowing that there was a Mr Hume that was a manager at one of our other hotels in the company, I asked my manager "Is this Brian Hume, the general manager of one of our other hotels." My manager replied "Not that I'm aware of". (At this point I should note I have never met this 'Brian Hume - I've worked for the company for 15 years and had merely heard is name often enough to remember it!) About half an hour later someone approaches the desk and hands me a laptop case and asks me "Could you please pass this on to Mr Hume...". I obviously take the laptop over the desk with that not being a problem! A few hours later I have someone approach the desk "Hello there. Mr Hume checking in...". So I go about the formalities letting Mr Hume know about the hotel, times for breakfast, dinner blah, blah, blah - and while I'm doing this another person joins the queue. While Mr Hume is filling out a registration card I say to Mr Hume "Oh, by the way...someone has left something behind the desk for you!" I go and get the laptop and put it on the reception desk. As I turn round to sort out my adjustable chair someone says "Thanks". When I turn round the second gentleman that had joined the queue was walking out with the laptop I had put on the desk. I ask Mr Hume at the desk "Are you with that other gentleman?" Mr Hume replies "No - and that wasn't my laptop either...it must've been his!" Seconds later, my manager comes out from through the back and says "I just saw Brian Hume (the manager of another hotel) on the security camera - what was he saying?" So it turns out that this Brian Hume (who I don't know to see)- a manager from another hotel in the company hundreds of miles away, IS in the area un-announced, arranges to pick something up at our hotel un-announced, comes into the hotel at EXACTLY the same time as OUR GUEST Mr Hume is checking and leaves with a laptop I thought was for OUR GUEST! Considering 'Hume' is not the most common of names in these parts - I thought it all quite amusing...and amazing!!!!