Call Centre operator
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understandinguncertainty.org was produced by the Winton programme for the public understanding of risk based in the Statistical Laboratory in the University of Cambridge. The aim was to help improve the way that uncertainty and risk are discussed in society, and show how probability and statistics can be both useful and entertaining.
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In December 2011 I called BT to renew my annual rental and spoke to Carla . There were problems when the system would not accept my credit card. I was told to call back later when the problem would be resolved. I called back after an hour and got the same operator. She was amazed since there are a number of BT call centres around the country and each had many operators – as far as she and her supervisor were aware it had never happened before!
Date submitted:Thu, 19 Apr 2012 08:47:03 +0000Coincidence ID:6270
